All Questions and Answers about Jumia products, prices and warranty

Perhaps you planned to do some shopping but you do not have the time, so you have decided to do it online. You heard about the Jumia online mall and you have chosen to do the shopping there.

You might be wondering if the products and other items they sell are genuine or not. What about their prices? Does Jumia give competitive prices to its customers? Are the products covered with the manufacturer’s warranty?

This post is going to answer all questions relating to Jumia products, prices, and warranty. So continue reading and find out!

Are all products on Jumia original and genuine?

Yes, Jumia is committed to offering customers only 100% genuine and original products. Jumia also takes all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Jumia.

Please send an email to customer-service@jumia.com.gh if you think a product listed on the Jumia website does not meet these standards. You can also contact the Jumia customer care service of your country if you are not in Ghana. In the email given above, just replace the last two letters (gh) with your country's own. For instance, if you are in Nigeria replace the gh with ng and so on.

Are all products on Jumia new and unused?

Yes, Jumia only offers 100% new and unused products. The only exception is for refurbished laptops for which we ensure the best quality grade and full warranty from the vendor.

Please send an email to customer-service@jumia.com.gh if you think a product listed on the Jumia website does not meet these criteria. You can also contact the Jumia customer care service of your country if you are not in Ghana. In the email given above, just replace the last two letters (gh) with your country's own. For instance, if you are in Nigeria replace the gh with ng and so on.

How can I find the right product on Jumia?

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products Jumia has within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

Are there any hidden costs or charges if I order from Jumia?

There are no hidden costs or charges when you order from Jumia. All costs are 100% visible at the end of the checkout process.

Are the prices on Jumia negotiable?

Prices on Jumia are not negotiable. Jumia has thousands of sellers who offer you the best prices and deals.

Why do I see different prices for the same product?

Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers on the product page.

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How do I know if a product comes with free installation?

Free installation is not offered unless very specific exceptions. Be sure to check the product description of products to get more details about installation. In case of doubt, do not hesitate to contact our Customer Service Call Centre at 0302740630 or customer-service@jumia.com.gh. You can also contact the Jumia customer care service if you are not in Ghana.

How do I know if a product comes with a warranty?

Jumia provides you with the chance to return your product within 7 days after delivery. Past those 7 days, potential issues will be covered directly by the Seller if the product was provided with a warranty.

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