Answers to frequently asked questions about Jumia Global

INTERNATIONAL PRODUCT POLICY - FREQUENTLY ASKED QUESTIONS

WHAT IS JUMIA GLOBAL?
I have written a post on what Jumia Global is but in this post, I shall do it in the questions and answers form for better understanding and clarity.

Jumia Global is an expansion of the Jumia platform that allows third-party sellers to sell on the Jumia website. The Jumia Global platform was introduced in 2016.


Do not forget the amazing deals at Jumia:

• Jumia Black Friday Hot Deals 
• Jumia Mall Deals
• Phones and Tablets Deals
• Computer and Accessories Deals
• Men and Women Fashion Deals
• Electronics Deals
• Baby Products Deals

What are Jumia Global Products and how do I identify them on the website?

Jumia now enables you to shop for products from sellers located overseas.
Those products will be brought by Jumia to your Jumia country and delivered to your doorstep.

How can I find those products on the website?

When shopping on Jumia, you will notice that some products are flagged as "Shipped from overseas".

They also have the "Jumia Global Logo" under the product name.

On the product pages, they are flagged on product pages on the top right corner as “Shipped from overseas.”

What should I be aware of when buying products from Overseas?

Warranty conditions vary by product, please check individual product pages for details

Product manuals, instructions, and safety warnings may not be in destination country languages.

Read also:

• Jumia commission structure for vendors in Ghana
• How to register for Jumia Express as a vendor in Ghana
• Jumia Corporate and Bulk Orders in Ghana
• Jumia Prepaid-Only Locations in Ghana
• What are Shipping and Delivery in Jumia?
• Shipping fees at Jumia Ghana
• Jumia pick- up stations in Ghana

What is included in the price?

Prices include international shipping and customs.
Jumia protects you against potential revaluations at customs clearance.
Local delivery fees can be charged at checkout depending on your address.

What payment method can I use to buy products shipped from overseas?

You can pay for your orders in the local currencies using the authorized online Jumia payment methods on Jumia. Payment on delivery is not accepted.

What if I want to cancel my Overseas Product?

Once your order is shipped, Jumia cannot halt delivery as the import process has started. Cancellations are therefore not authorized after order confirmation.

SHIPPING AND CUSTOMS

When will I receive my item exactly?

The delivery timeline is indicated on the product page under the name of the seller. This delivery timeline is in business days, meaning it doesn't take into account weekend days and public holidays.

It includes the time for the seller to fulfill the order, the international shipping to your Jumia country, the customs clearance in your country, and the first attempt to deliver your order.

What happens if I did not receive my product within the estimated delivery time? 

In case your item has not yet reached you within the estimated delivery time displayed on the product page, please contact Customer Service in your Jumia country. In Ghana, you can contact at customer-service@jumia.com.gh or call us at 0302740630 between 8am and 6pm on weekdays for clarification.

You will be able to enquire about the estimated delivery date and you will be given the choice to cancel your order if the delivery timeline was not respected.

How can I track my order?

On the website, using your order number and email, like a local order

Do I have to pay extra duties or taxes for Overseas products? 

No, all “Shipped from overseas” products are delivered at no additional cost to you, as the price includes customs fees and import duties. You are not expected to pay any additional duties or taxes.

If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service at customer-service@jumia.com.gh or call us at 0302740630 between 8am and 6pm on weekdays for clarification.

JUMIA GLOBAL RETURNS

“Shipped from Overseas” return policy

For items flagged as “Shipped from Overseas”, returns are only accepted for the below reasons:


Defective  product Item Item is damaged upon delivery or not according to the manufacturer’s specification

Wrong Item, If you received an item different from what you ordered.

For example, Jumia does not accept returns if the size does not fit, or if the client dislikes the product (color, material, style). You are encouraged to carefully check the full description of the items and confirm it will meet all your expectations before placing your order.

How to return?

You can find how to return your products here

If you have any questions, please do leave at the comment section below, and do not forget to subscribe!

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